Vijitkumar Kunhikandi

About Vijitkumar Kunhikandi

Hello! I am Vijitkumar Kunhikandi, a PMP®-certified Project Management Leader with over 22 years of experience in driving customer support operations and process optimization across global IT and SaaS domains. My journey has equipped me with a robust skill set in managing cross-functional teams, optimizing service delivery processes, and implementing strategic PMO initiatives that deliver measurable business outcomes. I thrive in dynamic environments and am passionate about enhancing customer satisfaction through innovative solutions and effective stakeholder management. Throughout my career, I have successfully led high-impact initiatives, including achieving CMMi Level 5 certification and contributing to significant portfolio growth at Xoriant Solutions. I have a proven track record in PMO governance, risk management, and client engagement, ensuring seamless project execution and compliance with strategic objectives. My expertise in customer experience transformation, combined with my hands-on experience in Agile and Waterfall delivery models, allows me to drive continuous process improvements and foster peak-performing teams. Key Achievements- Spearheaded the growth of the Egnyte support team from 1 to 18 members, ensuring operational excellence- Managed program-level oversight for 80+ Zendesk projects, ensuring aligned delivery and risk control- Achieved USD 3201 in cross-sales at Enlink Infotech, significantly boosting revenue- Recognized for leadership in cross-functional training and future-leader development through Xoriant\'s FLY program. Member of Toastmasters International and actively participating in Thane ToastMasters Club events. Key Skills & Specializations: Project Management | Customer Relationship Management (CRM)| Quality Assurance | Business Analysis | IT Service Management (ITSM)| Data Analysis | BPO Operations | Process Improvement | Leadership | Performance Management | Business Intelligence | Market Research | Pre-sales | Training & Mentoring | PMP Certified Let’s connect and explore opportunities where strategic thinking, operational excellence, and customer focus create measurable value.

Experience

1. Sr Support Lead

   Xoriant

   Sep 2008 — Present · Mumbai, IN

   In my role as Senior Support Lead at Xoriant Solutions, I oversee end-to-end program delivery, managing budgets, resource allocation, and timelines to ensure seamless project execution. I orchestrate project planning and risk management by formulating detailed project plans, identifying potential bottlenecks, and tracking milestones for timely completion. My responsibilities also include driving strategic partner alignment through continuous liaison with external stakeholders, generating executive-level insights through comprehensive reporting, and enhancing onboarding effectiveness by developing training modules for new team members. I manage client and partner engagements, nurturing long-term relationships to ensure high satisfaction across all service touchpoints. Additionally, I lead talent acquisition processes and execute PMO governance to ensure stakeholder alignment and reporting accuracy.Achievements- Initiated and led multiple projects from scratch, driving significant portfolio growth at Xoriant- Built and scaled the Egnyte support team from 1 to 18 members, ensuring operational excellence- Managed program-level oversight for 80+ Zendesk projects, ensuring aligned delivery and risk control- Designed client-centric solutions that boosted satisfaction and long-term engagement- Spearheaded customer support operations, optimizing SLA adherence and leveraging Zendesk consulting expertise to elevate customer satisfaction scores and reduce resolution times significantly.

Education

• University of Mysore

  Bachelor's degree in Business Management

  2016 — 2020

• Muchhala Polytechnic

  Diploma, Production Engineering

  1998 — 2001