Vijitha J
Guinness World Record Holder | CX Specialist at HCL GUVI | Double Masters | Communications Graduate | Resource Person & Video Presenter|
- Role
- Grievance Management Specialist at HCL GUVI
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Vijitha J
Guinness World Record Holder for the Longest Human Rights Stage Play - performed for…
Experience
Grievance Management Specialist
Jul 2023 — Present · Chennai, IN
Customer Experience & Operations SpecialistDriving customer satisfaction through expert escalation management, conflict resolution, and process optimization. Utilizing tools like Zoho and LMS to streamline operations.Key Strengths- Customer Relationship Management- Conflict Resolution & Negotiation- Process Improvement & Optimization- Quality Auditing & Compliance- Root Cause Analysis (RCA)- Policy Implementation & Documentation- Cross-Functional Collaboration- Resource Allocation & Mobilization Expertise- Enhance operational efficiency through process refinements- Conduct RCA to identify and resolve operational errors- Develop and implement policies to align with business needs- Foster strong customer relationships through effective issue resolution- Analyze and update administrative documents quarterly-Responsible for the Terms & Conditions of Business Administration Core Skills- Customer Service Excellence- Process Improvement- Quality Management- Conflict Resolution- Policy Development- Data Analysis- Collaboration & Teamwork
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