Vijith Nair
Voice Cloud Consultant @Tata Consultancy Services
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WORK HISTORY
Voice Cloud Consultant @Tata Consultancy Services
Bengaluru, IN
EDUCATION
IETE New Delhi
ECE, Telecommunications Engineering
SKILLS
ABOUT VIJITH NAIR
19+ years of experience in Electronic/Telecommunication field.Working on Genesis Pure cloud/Teams Contact center with Ribbon SBC Experience in AWS cloud contact center migration as a technical LeadWorked on Avaya to AWS Telephony migration in Agile modeWorked on IVR Call flow, Design and Developed Worked on End-to-End Amazon connect Contact flow testing oncallflow,Reporting,Recording,monitoring Worked on AWS/Avaya report Design and integrated with Third party DBWorking closely with Developers, Giving solutions to all the Infrastructure needs. Designing, planning, and implementing solutions based upon requirementsKey Competency Skills:Genesys Pure Cloud Administration, Teams Contact center Administration, Ribbon SBC configurationLegacy contact center to AWS cloud contact center Migration Planning,designing,auditing and Testing Amazon Connect,Lamda,DynamoDB,S3,Kinesis and Amazon LEX,Cloud Trail, Cloud watchCiscoIPT,CUCM,AvayaCM,AvayaCMS,GenesisCTI,GenesisCME/GAX/PulseAdvisor,SIP,VOIP,ISDN,Putty Programming,Verint/NICE LoggerGoogle dialog flow to Avaya AEP integration,RFP/RFI proposal, for Different CC, BT/Verizon/Global crossing/Novatel DID/TF procurement and mapping Tool and AcceleratorsSSH/Putty, Linux/UNIX, Wireshark Analyser,Contact flow Load testing, Voice mail to Email integration tool, WAN/ISDN tester,NTT Text to speech and vice versa Tool, Splunk tool for CDR, NOC VOIP monitor
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