Vijit Grover

About Vijit Grover

Customer-Obsessed | Project-Smart | Solutions-DrivenWith over 7.5 years of experience at the intersection of Customer Success, Strategic Project Execution, and Product Enablement, I’ve built a career on turning complex problems into scalable success stories. From orchestrating 600+ virtual & hybrid events to managing 70+ enterprise clients (including Harvard, Amazon, Meta, and Infosys), my focus has always been simple: drive impact, build loyalty, and grow sustainably. Currently leading customer portfolios worth $1.26M ARR as a Senior Client Success Manager (US), I collaborate cross-functionally to enhance product stickiness, introduce automation-led workflows, and ensure consistent value delivery through MBRs, QBRs, and CRM integrations. At Hubilo, I championed user adoption of our webinar product, turning early friction into enthusiastic advocacy – with 38+ G2 reviews directly tied to my managed accounts. I’m a two-time \"Limitless Award\" winner, known for my calm-in-crisis attitude, creative troubleshooting, and passion for team mentorship. Whether it’s launching a 60K-attendee global summit, revamping a support process, or delivering executive-level insights that influence product strategy — I bring a balance of strategic thinking, hands-on execution, and empathy-first leadership to every role I take on.

Experience

1. Manager, Customer Success

   Brandlive

   Oct 2025 — Present

   At Brandlive, I’ll be leading our Customer Success initiatives, focusing on-Driving renewals and expansion across enterprise accounts-Empowering and mentoring the CS team to deliver measurable impact-Building scalable success frameworks that align customer outcomes with business growth-Partnering cross-functionally to strengthen retention, advocacy, and customer engagementWith years of experience driving customer value, product adoption, and revenue growth across global accounts, my goal at Brandlive is to create success stories that inspire trust, loyalty, and long-term impact.Excited to contribute to a brand that’s redefining how companies engage audiences through powerful and dynamic event experiences. Here’s to building lasting partnerships and making every customer interaction count!#CustomerSuccess #Brandlive #Renewals #Expansion #Leadership #CustomerExperience #TeamGrowth

Education

• Indian Institute Of Tourism And Travel Management

  Master of Business Administration - MBA, International Tourism Studies

  2016 — 2018

• Indian Institute Of Tourism And Travel Management

  Postgraduate Degree, International Tourism and Travel Business

• Delhi University

  Bachelor of Commerce - BCom, Business Administration and Management, General