Vijeta Verma
Product Manager @ Unilever | Digital Transformation & Gen AI Strategist | Technical Program Management | PMP & SAFe Certified | Ex Infosys | IIM Mumbai (NITIE)
- Role
- Product Manager - Order to Cash at Unilever
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
Experience
Product Manager - Order to Cash
Aug 2022 — Present · Bengaluru, IN
Defined digital roadmap of O2C technologies, created positive business case, led team of 10+engineers, UX Designers, partners• Acted as integration orchestrator across SAP, OTM, Pega via SAP BTP and Mulesoft ensuring seamless process and data integration• Led the team who won “the most Impactful Pega implementation” award and collaborated with multiple cross functional stakeholdersProject 1 – Order to Cash Digitization Program for Americas• Evaluated key business requirements, selected best SaaS & PaaS technologies to drive digital transformation in 20+ countries• Implemented projects with various technologies – Pega, Power Apps, RPAs, Datalake on Azure cloud(Solution factory and Data factory)• Served as the facilitator for process, technology, and data automation across order management, returns, credit, logistics and MDM• Tracked adoption across products using Google analytics, Achieved Net Promotor Score of ~30+, saved € 15M through automationProject 2 – Building Generative AI ticketing application • Identified top 80% email categories via mining exercise and implemented generative AI Email Triaging to auto-create tickets in Pega• Performed prompt engineering to refine GPT-4 model, achieved 90% accuracy in intent & entity extraction across multiple languages • Designed workflows for resolution of tickets within SLAs, increased productivity of Ops team by 20% & achieved cost saving of € 2M
Education
Dr. A.P.J. Abdul Kalam Technical University (AKTU), Lucknow
Bachelor's of Technology, Mechanical Engineering
2011 — 2015
Indian Institute of Management Mumbai
PGD-Supply Chain and Operations
2019 — 2021
Indian Institute of Technology, Delhi
Master of Technology - MTech, Industrial Engineering
2016 — 2017
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