Vijeta Jaiswal

About Vijeta Jaiswal

Advisor (Business Operations) with 10+ years across business operations, project/program management, and I lead testing leadership focused on making delivery predictable, automated, and transparent. I build lean UAT and Test Operations engines that speed up releases and cut risk. At Dell Technologies, I brought testing in‑house, delivered $420K/year in savings, and scaled coverage from 4 to 11 programs on flat headcount. I standardized KPIs (cycle time, pass rate, defect leakage, MTTR, automation coverage), launched Jira dashboards and SLA alerts, and cut MTTR by 22% while reducing regression time by 40%.I blend pragmatic test practices with clear governance. I expanded automation by 25 percentage points using Katalon (UI/API) and Automation Anywhere (A360), introduced AI‑assisted testing, and rolled out a Teams chatbot for real‑time status and one‑click actions. These changes improve coverage, cycle time, and defect leakage, and enable risk‑first decisions.I lead 10 direct and 25 cross‑functional contributors across AMER, EMEA, and APJ, and drive adoption through enablement and change management. I thrive in complex, cross‑functional environments where collaboration, playbooks, and operating rhythms help teams scale quality without slowing delivery.Focus & tools: Test Strategy/Governance · CoE Transitions · Stakeholder & Program Management · UAT/SIT · Metrics · Jira Dashboards · KPI/OKR Design · Test Operations · Risk‑based Testing · Katalon · Automation Anywhere (A360) · AI‑assisted Testing · Power BI · Salesforce · Change Management · Cost Takeout · Release Readiness · Continuous Improvement

Experience

1. Advisor, Business Operations

   Dell Technologies

   Apr 2024 — Present · Bengaluru, IN

   As a Test Optimization Lead, my key deliverables involve overseeing and managing the testing process for various projects and teams. My role is to ensure the delivery of high-quality software and products that meet the company\'s standards and customer expectations. Key Deliverables: Test Planning and Strategy: Develop comprehensive test plans and strategies for different projects, considering the scope, objectives, and resources. Test Execution and Management: Overseeing the execution of test cases and test scripts, coordinating testing efforts, and ensuring on-time delivery. Defect Management: Managing the identification, reporting, and resolution of defects, and collaborating with development teams to ensure timely fixes. Test Automation: Implementing and enhancing test automation frameworks to improve efficiency, scalability, and test coverage. Performance Testing: Collaborating with performance testing specialists to assess and optimize the performance of applications and services. Test Metrics and Reporting: Providing regular updates and reports on testing progress, defect metrics, and test coverage to stakeholders and management. Resource Allocation: Effectively allocating testing resources and managing the testing team to ensure optimal productivity and utilization. Stakeholder Communication: Communicating with project managers, product owners, and other stakeholders to align testing objectives with project goals. Process Improvement: Identifying opportunities to improve testing methodologies, tools, and processes for continuous enhancement of testing efficiency and effectiveness. Team Development: Nurturing the skills and capabilities of the testing team members through coaching, training, and performance feedback.

Education

• DY Patil University

  Master of Business Administration (Project Management), Pursuing

• The ICFAI UNIVERSITY

  Bachelor of Business Administration - BBA, Business Administration and Management, General