Vijesh Chakravarthy
Management Consulting | LSS Black Belt | Certified RPA Program Manager | Agentic AI | Cognitive Automation | AIOps | ISO & CMMI 3.0 DEV & SVC Governance| ITIL 4 | Agile Scrum |
- Role
- Senior Manager- Operational Excellence at DHL Global Forwarding
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Vijesh Chakravarthy
Spearheaded enterprise-wide process improvements, re-engineering and digital transformation initiatives using RPA with NLP, Machine Learning models and AIOps to achieve targeted business objectives. Experienced in Software & Process Quality Assurance. Driving Delivery Excellence through strategic customer success programs, effective KPIs performance management while focusing on cost optimization and efficiency improvement through continuous improvement & automation. Domain Proficiencies: Application development, IT Infrastructure, F&A Shared Services, Shipping & Logistics, Fintech & Banking Services. Profile Synopsis & Experience- Certified Lean Six Sigma- Black Belt - Certified RPA Program Manager- ITIL4 Foundation Certified- Digital transformation initiatives leveraging RPA, Low-code no-code platforms and AIOps platforms resulting in cost reduction and avoidance- Problem solving & continuous improvements- Process modelling & re-engineering in merchant acquiring & payment processing services- CMMI DEV & SVC Site Coordinator - ISO (9k,27k,20k, HIPAA, OSHAS) & CMMI Governance- Risk Management through FMEA- Agile & ITIL maturity audits - Software release audits - Hands on experience in implementation of Agile Scrum, SAFe & Hybrid Models- Delivery model for software development projects under Managed Services- Performance metrics analysis and data driven decision making- Service continuity & Succession Planning- Proven expertise in stakeholder engagement- Training & coaching on Lean, Six Sigma, Agile Scrum Ceremonies, Estimation Techniques & guidelines, SEPG best practices.
Experience
Senior Manager- Operational Excellence
Jun 2024 — Present · Chennai, IN
Education
Easwari Engineering College(SRM Group)
Bachelor of Engineering (B.E.), Mechanical Engineering
2008 — 2012
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