Vijender S. Bisht

About Vijender S. Bisht

I am a results-oriented professional with 10+ years of experience in business analytics, workforce management (WFM), and data-led operational strategy. My journey spans high-growth environments where I’ve driven improvements in forecasting accuracy, resource optimization, and decision-making frameworks.I bring a strong analytical foundation, a strategic mindset, and a passion for solving real business problems through data. Whether building capacity plans or leading performance insights for large teams, I align metrics with impact.I’m also a podcast host where I share lessons on bold career decisions, financial independence, and real-world business thinking.Looking to collaborate with forward-thinking teams where analytics meets execution

Experience

1. Business Analytics Manager & Senior Program Manager

   Amazon

   Jan 2021 — Present · Hyderabad, IN

   With extensive experience in leading business analytics and workforce management initiatives, I currently manage the Amazon Freight Business Analytics team across North America and Europe. I oversee high-impact analytics projects, from inception to delivery, ensuring alignment with cross-functional teams, timely execution, and strategic decision-making through data-driven insights.In my previous role as Senior Program Manager – WFM, I spearheaded the development and implementation of WFM strategies, resulting in significant operational efficiency gains and a 10% reduction in headcount requirements. My work has consistently optimized workforce operations, streamlined reporting structures, and enhanced resource utilization for large-scale teams.I am passionate about leveraging advanced analytics, project management methodologies, and innovation to drive business outcomes and improve operational performance.

Education

• Punjab University chandigarh

  Bachelor's degree ( BA), Humanities (Economics)

  2000 — 2003

• Graduate

  Bachelor's degree, Humanities/Humanistic Studies

  2000 — 2003

Skills

• Sla
• Service-Level Agreements (Sla)
• Team Building
• Management
• Contact Centers
• Six Sigma
• Performance Management
• Crm
• Active Directory
• Operations Management
• Strategic Planning
• Employee Relations
• Organizational Development
• Forecasting
• Service Delivery
• Business Analysis
• Customer Relationship Management (Crm)
• Mis
• Workforce Management
• Telecommunications
• Payroll
• Analysis
• Bpo
• Leadership
• Analytics
• Management Information Systems (Mis)
• Vendor Management
• Outsourcing
• Team Management
• Call Centers
• Business Process Outsourcing (Bpo)
• Procurement
• Business Process Improvement
• Customer Service
• Performance Appraisal
• Process Improvement
• Team Leadership
• Customer Experience
• Customer Satisfaction
• Training