Vijay Srikantapuram
- Role
- Senior Technical Account Manager at Visa
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Vijay Srikantapuram
Senior Product Specialist, Technical Account Manager | 14+ Years of Experience Proven…
Experience
Senior Technical Account Manager
Jan 2021 — Present
Provide operational and technical support to traditional and non-traditional financial institutions, internal and external Clients related to Visa Direct capabilities and enhancements for OCT/AFT, real-time funds delivery, funds disbursements, person-to-person payments, and cross-border transactions. • Build expert knowledge of multiple Visa APIs usage, best practices for API/ISO message formatting, and Visa Direct transactions for acquirers and processors. • Identify operational gaps and opportunities to increase Client experience, service quality, and auth rate approvals. • Managed relationships with high-visibility clients in the industry that support wallet to wallet and person to person money transfers by providing technical support, implementation support to the developers, and proactively communicating the details of upcoming enhancements.
Education
JAIN College
Bachelor of Science, Computer Maintenance
Skills
- Apis
- Visual Studio
- Thought Leadership
- Windows Mobile
- Agile Methodologies
- Team Building
- Customer Support
- .net
- Online Advertising
- Software Documentation
- Customer Service
- Big-Picture Thinking
- Data Analysis
- Cross-Team Collaboration
- Enterprise Software
- Project Management
- Xml
- Sql Server 2000-2008
- Soapui
- Driving Results
- Coaching
- Critical Thinking
- Software Development
- Sharepoint
- Bing Ads
- Troubleshooting
- Trade Promotion
- IT Service Management
- Testing
- Business Process
- C#
- Mentoring
- Constructive Feedback
- Iis
- Customer Engagement
- Siebel
- Integration
- Unix
- Linux
- Test in Production
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