Vijayshree Nayak

Assistant Manager @Johnson Controls

Pune, IN

Overseeing and improving AR collection operations for the Australian market, handling a portfolio of $5 million across 350+ B2B and B2C clients.• Coordinating daily collection activities through voice and email, ensuring payment follow-ups and invoice accuracy.• Tracking high-value clients monthly to support proactive dispute resolution and maintain healthy receivables.• Facilitating quarterly account reconciliation with internal cash application teams and external clients.• Monitoring key metrics like DSO, cash forecasts, and risk flags, and preparing reports for leadership• Mentoring new hires on AR processes, tools, and client communication strategies• Driving stakeholder alignment through regular escalation calls with business units.• Implementing corrective measures to minimize overdue accounts and improve collection cycles.• Ensuring customer satisfaction through timely updates and resolution of queries and disputes.