Vijay Paliwal
Vice President, Global Advanced Solutions, & Customer Experience @Cold Chain Technologies
Signup · Get unlimited contacts
WORK HISTORY
Vice President, Global Advanced Solutions, & Customer Experience @Cold Chain Technologies
Franklin, MA, US
Deliver Reusable Solutions and Services P&L growth and profitability. Lead, coach, and engage global cross functional team to deliver customer focused solutions as well as design and deliver exceptional customer experiences.
EDUCATION
Sardar Patel University
Master's degree, Marketing
Oklahoma State University
MBA, Finance
Harvard Business School
Advanced Management Program, General Management
INSEAD
M&A and Corporate Strategy, Executive Education
SKILLS
ABOUT VIJAY PALIWAL
Transformational C-suite executive with 20+ years of global leadership in MedTech, SaaS, Cold Chain, and Home Healthcare industries. Proven success leading sub $100M P & Ls, orchestrating digital and operational turnarounds, scaling Customer Success operations, and executing cross-border M&A across multiple industries. Recognized for delivering double-digit revenue growth, EBITDA expansion, and market repositioning strategies across Fortune 500 and PE-backed firms. Harvard AMP alumnus and DE & I champion with global leadership across the Americas, Europe, and Asia. 2018 Outstanding 50 Asian Americans in Business Award recipient.Some of my career highlights include - BU Growth at Cold Chain Technologies: Current role, responsible for leading strategy and execution for Reusable Parcels business unit globally. Accountability for global Customer Experience- Turnaround at Inogen: Oversaw $65M Home Health rental P&L and 300-person team. Stood up Transformation Office and designed strategic priorities to deliver $15M in cost savings and $25M in revenue enhancement- Customer Success Redesign at athenahealth: Designed and executed transformation programs that helped improve NPS scores to 45 and improved SLA to 99%. Led $1.9B support operation with 800 global staff- CX Transformation at Becton Dickinson: Spearheaded a $22M E2E Digital CX overhaul yielding $14.7M in annual efficiencies. Enabled remote service migration in response to COVID - At BD, served as Co-Chair of CX Council, member of Talent Council and US Region Lead on Global DEI Council - Midmark India Turnaround: As in-country Managing Director (CEO equivalent) from 20••••16, grew revenue 67%, doubled EBITDA, and launched three new verticals driving 40% of new business- Growth through M&A at Midmark and L-Brands: Instrumental in closing 18 deals ranging from $4 to $775M across North America, Europe, and Asia. Led Global Strategic Planning process for all Midmark BUs. Areas of Expertise Full P&L ownership | Customer Success | Cold Chain Logistics| Revenue Cycle Management | SaaS and Medtech Ops| Global Strategy| Revenue and Profitability Growth | Digital Transformation/IT | Change Management | Leadership Development | Cybersecurity | Customer Journey Mapping | Home Healthcare | Diversity, Equity and Inclusion (DE & I)| Mergers and Acquisitions | B2B/B2C | Cloud | BPO/Call Centers | International Business | Voice of the Customer
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.