Vijay Paliwal

About Vijay Paliwal

Transformational C-suite executive with 20+ years of global leadership in MedTech, SaaS, Cold Chain, and Home Healthcare industries. Proven success leading sub $100M P & Ls, orchestrating digital and operational turnarounds, scaling Customer Success operations, and executing cross-border M&A across multiple industries. Recognized for delivering double-digit revenue growth, EBITDA expansion, and market repositioning strategies across Fortune 500 and PE-backed firms. Harvard AMP alumnus and DE & I champion with global leadership across the Americas, Europe, and Asia. 2018 Outstanding 50 Asian Americans in Business Award recipient.Some of my career highlights include - BU Growth at Cold Chain Technologies: Current role, responsible for leading strategy and execution for Reusable Parcels business unit globally. Accountability for global Customer Experience- Turnaround at Inogen: Oversaw $65M Home Health rental P&L and 300-person team. Stood up Transformation Office and designed strategic priorities to deliver $15M in cost savings and $25M in revenue enhancement- Customer Success Redesign at athenahealth: Designed and executed transformation programs that helped improve NPS scores to 45 and improved SLA to 99%. Led $1.9B support operation with 800 global staff- CX Transformation at Becton Dickinson: Spearheaded a $22M E2E Digital CX overhaul yielding $14.7M in annual efficiencies. Enabled remote service migration in response to COVID - At BD, served as Co-Chair of CX Council, member of Talent Council and US Region Lead on Global DEI Council - Midmark India Turnaround: As in-country Managing Director (CEO equivalent) from 20••••16, grew revenue 67%, doubled EBITDA, and launched three new verticals driving 40% of new business- Growth through M&A at Midmark and L-Brands: Instrumental in closing 18 deals ranging from $4 to $775M across North America, Europe, and Asia. Led Global Strategic Planning process for all Midmark BUs. Areas of Expertise Full P&L ownership | Customer Success | Cold Chain Logistics| Revenue Cycle Management | SaaS and Medtech Ops| Global Strategy| Revenue and Profitability Growth | Digital Transformation/IT | Change Management | Leadership Development | Cybersecurity | Customer Journey Mapping | Home Healthcare | Diversity, Equity and Inclusion (DE & I)| Mergers and Acquisitions | B2B/B2C | Cloud | BPO/Call Centers | International Business | Voice of the Customer

Experience

1. Vice President, Global Advanced Solutions, & Customer Experience

   Cold Chain Technologies

   May 2024 — Present · Franklin, MA, US

   Deliver Reusable Solutions and Services P&L growth and profitability. Lead, coach, and engage global cross functional team to deliver customer focused solutions as well as design and deliver exceptional customer experiences.

Education

• Sardar Patel University

  Master's degree, Marketing

  1998 — 2000

• Oklahoma State University

  MBA, Finance

  2002 — 2003

• Harvard Business School

  Advanced Management Program, General Management

  2017 — 2017

• INSEAD

  M&A and Corporate Strategy, Executive Education

  2011 — 2011

Skills

• Forecasting
• Strategic Financial Planning
• Corporate Finance
• Analysis
• Budgets
• Finance
• Treasury & Capital Structure
• Strategy
• Management
• Team Building
• Negotiation
• Financial Planning and Analysis
• Mergers & Acquisitions
• Mergers and Acquisitions
• Mergers
• Strategic Planning
• General Management
• Cross-Functional Team Leadership
• Healthcare
• Business Development
• Project Management
• Analytics
• Financial Modeling