Vijay Mittal
Enterprise Transformation & Customer Success Leader
- Role
- Enterprise Transformation & Customer Success Leader at Salesforce
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Vijay Mittal
Enterprise Transformation and Customer Success leader with extensive experience driving…
Experience
Enterprise Transformation & Customer Success Leader
Oct 2021 — Present · NY, US
Success lead for large enterprise customers with a combined $100M+ ACV. Led strategic success initiatives for large-enterprise customers orchestrating 100+ high-impact engagements across multiple Salesforce Clouds (Core, Sales, Service, AI) and complex customer business units. Collaborate cross-functionally with a team of 15+ Success professionals to drive product adoption, license utilization, platform health, governance, and executive-level business value realization. Drive revenue growth by leading executive-level Business Value Services (BVS) and ROI discussions with top enterprise accounts—owning the full customer success lifecycle, from adoption strategy and needs assessment to tailored solutioning and long-term value realization.Consistently outperform client retention and ACV expansion metrics through proactive customer engagement and results-driven solutioning.Plan and lead customer-focused strategic events to promote best practices, deepen platform knowledge, and strengthen executive alignment—enhancing trust, engagement, and long-term platform success.
Education
Massachusetts Institute of Technology
Applied Generative AI for Digital Transformation
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