Vijay Marimuthu
Senior Manager at Accenture | Contact Center Expert | Amazon Connect Practice Head
- Role
- Senior Manager at Accenture
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Vijay Marimuthu
I’m a data-driven and an insightful leader with 15+ years of Contact Center Consulting & Transformation experience. I\'m passionate about growing teams and dreams. I love to dig into customer service problems and solve them with modern technology. I create, scale and optimize Contact Center portfolios that matter. To accomplish this, I focus on key results, build amazing teams and quickly adapt to new insights. I have enjoyed several executive positions throughout my career in business development, technical sales, delivery, engineering, recruitment and capability development. My personal and professional experiences have taught me the following about myself: I can successfully create, scale and optimize Contact Center portfolios from $1M to $100M+ in revenue. • I put the customer at the center of all that I do. • I excel at the execution of big ideas with given constraints. • My gut instinct is good, but I seek data for my decisions. I can align, lead and grow world-class Contact Center teams from 10 to 100+ people. • I love to win but helping the team win gives me greater joy. • I speak tech and exec. • I tell great narratives that motivate. I educate, refine and drive myself to be a better person. • I’m a quick learner and I’m constantly learning because I never settle. • I stay calm when faced with adversity. • I focus on making high-quality decisions. I enjoy traveling to new places, meeting new people and hearing new perspectives. Reach out if you want to talk to me about emerging Contact Centers. Strengths Deliberative | Strategic | Command | Competition | Ideation Professional skills Business Development | Customer Experience (CX) Design | Team Development | Market Analysis | Strategic Planning | Delivery | Portfolio Strategy | Recruitment | Capability Development | Marketplace Platforms Domain Knowledge Contact Centers
Experience
Senior Manager
Dec 2018 — Present · Bangalore, IN
Education
SRI KRISHNA COLLEGE OF ENGINEERING AND TECHNOLOGY
Bachelor of Engineering - BE, Computer Science
2000 — 2004
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