Vijay Marchande

Role: Grievance & Quality Assurance Manager - Third Party Products at HDFC Bank
Location: Mumbai, MH, IN
LinkedIn followers: 500 followers

About Vijay Marchande

Product Management, Business Development, Process Workflow & Outsourcing, TAT Reduction, Operations Risk Management, HNI / Ultra-HNI Management, Business Intelligence, Customer Analytics, CLCM, Information Security, Knowledge Centre & Repository, KYC / AML / CFT Regulations, Training Delivery, Virtual Relationship Banking, Scorecard & Productivity Mechanism, Sales Tools, Knowledge Series, Cost to Income Monitoring, Manpower Budgeting, Delinquency & NPA Management, Usage & Impact Analysis, Competition Benchmarking, Vendor Management, Customer Acquisition, Relationship Enhancement, Deepening & Retention, Customer Engagement Process, Customer Experience & Advocacy, Customer Service & Operations, Solution Delivery, Management Dashboard, Digital Initiatives, Audit & Compliance, In-Store Sales, Loyalty Programme, Team Management

Experience

Grievance & Quality Assurance Manager - Third Party Products
HDFC Bank
Jan 2026 — Present

Education

University of Mumbai
B.Com, Economics, Financial & Management Accounting, Auditing, Cost Accounting & Direct-Indirect Taxes
2003 — 2005

Skills

Data Analysis
Business Development
Banking
Team Management
Training Delivery
Insurance
Kyc/Aml/Cft Norms
Management
Relationship Management
Outsourcing
Financial Services
Crm
Customer Relationship Management (Crm)
Vendor Management
Transaction Processing
Core Banking
Management Information Systems (Mis)
Mis

Contact information

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Work email
•••••@hdfc.bank.in
Personal email
•••••@•••••.com
Direct dial
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Current company

HDFC Bank

Banking · 216K employees · Mumbai, Maharashtra, India

HDFC Bank is India's largest private sector bank, offering a comprehensive range of financial products and services to our customer base of over 92 million. Our extensive distribution network of 8,919 branches and 21,031 ATMs across 3,836 cities and towns as of August 2024, reaches every corner of the country, making us accessible to millions. Promoted by Housing Development Finance Corporation (HDFC), India's leading housing finance company, HDFC Bank began operations in 1995 with a simple mission: to be a "World-class Indian Bank". With a single-minded focus on product leadership, customer focus and operational excellence, we have emerged as a leading player in all our business segments. We cater to individuals and businesses, offering a full range of innovative banking solutions including loans, payments, and wealth management. Our business solutions empower companies of all sizes, from MSMEs to large corporations, helping them grow with tailored banking services and financial tools. In 2023, the Bank merged with HDFC Ltd, combining our robust banking services with HDFC Ltd's legacy of leadership in housing finance. This merger enhances our ability to offer home loans and other financial services, ensuring seamless access for customers across urban and rural areas. As a socially responsible corporate citizen, we believe in banking with a purpose. Through our CSR initiative, Parivartan, we actively work to drive positive change across education, healthcare, skills training, and sustainable livelihoods impacting over 10 crore lives across the country. Our commitment to community impact is as strong as our dedication to delivering value to our stakeholders. As we expand, we continue to stay at the forefront of innovation, offering seamless digital banking experiences to enhance the lives of our customers. HDFC Bank prioritises the security of its systems and remains committed to maintaining the confidentiality of its customers' data. As a precaution

hdfc.bank.in

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About Vijay Marchande

Experience

Grievance & Quality Assurance Manager - Third Party Products

Education

University of Mumbai

Skills

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