Vijay K.
Operations & Business Process Improvement Leader | E-Commerce | CX Strategy | Systems & Scale
- Role
- Sr Customer Care Manager at DC International
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Vijay K.
I\'m a business operator with a track record of turning underperforming or under-resourced functions into efficient, scalable systems — with measurable results.Most of my recent work has been inside customer experience at DC International, where I oversee operations across e-commerce brands. But the actual work has been process improvement, systems integration, cross-functional alignment, and building organizations that don\'t fall apart when things get hard. I\'ve led platform and CRM migrations, built knowledge infrastructure from scratch, and put business cases in front of executives that changed how the company operates.I come from an entrepreneurial background — early-stage ventures, e-commerce, consulting — and I\'ve always approached operational problems the same way: find the real constraint, build the case, implement the fix, and measure what changes.What I do well: diagnosing broken processes, building the structure to fix them, and leading the people doing the work through the change.Always interested in connecting with operators, entrepreneurs, and anyone thinking seriously about how businesses actually run.
Experience
Sr Customer Care Manager
Jul 2018 — Present · Carrollton, TX, US
Education
Dallas College
Associate of Science (A.S.), Business, Management, Marketing, and Related Support Services
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