Vijaykumar Kokate

About Vijaykumar Kokate

A visionary consulting and transformation leader with 24+ years of global experience…

Experience

1. Client Partner - Consulting Transformation Leader Lss Black Belt Pmp

   EXL

   Oct 2021 — Present

   Orchestrated formulation and seamless execution of a comprehensive sourcing and digital transformation strategy for multiple group insurers in US resulting in ~$50M+ reduction in OPEX while improving CX 2. Built strong client relationships and an expansive insurance business portfolio by consistently delivering exceptional service and implementing customer-centric strategies, resulting in year-on-year growth by 15% to 20% 3. Guided cross-functional teams to successfully bring to fruition more than 30 transformation initiatives for multiple clients, resulting in ~$50M+ reduction in OPEX and 5% to 10% growth while improving CX 4. Collaborated with strategic business partners to develop data led solution offerings resulting in additional $10M+ revenue stream 5. Implemented advanced analytics solutions to automatically extract key information from claims documents, facilitated claims registration through conversational AI interfaces, and autonomously adjudicate simple claims for a group carrier in US resulting in ~$10M+ reduction in OPEX while improving CX 6. Helped uncover 10% to 15% efficiencies, enhanced customer experience by developing an integration strategy across the fintech product groups for a large Life Insurance Co in US 7. Reimagined underwriting and claims operating model and customer journeys for a large group carrier in US resulting in ~2-5% improvement in NPS 8. Program managed Lean IT opportunity identification, design, and implementation for a global P&C insurance company across multiple locations (US, Japan & Philippines). Implemented production support operating model and performance management system resulting ~$50M+ reduction in OPEX 9. Setup PMO and program managed 50+ migrations of F&A processes across multiple geographies (APAC, EMEA & N. America) for a leading manufacturing company in US resulting in ~$30M+ in cost savings

Education

• University of Mumbai

  Bachelor of Engineering (B.E.), Electronics

  1994 — 1998

• Thadomal Shahani Engineering College

  Bachelor of Engineering - BE, Electronics

• University of Mumbai

  Master of Business Administration (M.B.A.) - Systems

  1998 — 2000