Vijay Kirthi Mysore

About Vijay Kirthi Mysore

Global Professional Services & Delivery Executive with 25+ years leading enterprise software services and multi‑region operations across APJ, EMEA, and India. I scale Global Development Centers (GDCs), own P&L, and turn delivery organizations into strategic growth engines tied to product adoption and measurable outcomes.(IBM Expert Labs – webMethods Integration; ex‑Software AG VP PS).Highlights: built and led 450+ person development centers; managed $50M+ P&L; sustained double‑digit growth with CSAT >4.3; margin expansion from 22% → 26% by right‑shoring (30/70), global resource sharing (+3 pts utilization), and shifting from staff augmentation to fixed‑fee outcome models.Innovation is a delivery mandate: embedded measurable innovation KPIs (+15% asset creation,+20% reuse); launched GenAI‑powered migration accelerators that influenced a multi‑million‑dollar license & services pipeline; institutionalized Technology Innovation Groups (TIGs) targeting 20%+ productivity through domain‑specific GenAI agents.Earlier: led UK telco transformation programs at Keane (now NTT DATA)—delivered a large billing replacement on time/on budget; moved engagement from T&M to fixed price; improved onsite:offshore from 1:2 to 1:4; sustained delivery excellence across portal/channel initiativesWhat I enjoy: building high‑performing, customer‑obsessed teams; developing leaders; and aligning delivery excellence with commercial impact. If you’re scaling enterprise integration/services (webMethods, APIs, IoT) or operationalizing GenAI for adoption & margin, let’s connect.Certifications & languages: PRINCE2 Practitioner, ITIL Foundation; English (Full Professional), Hindi & Kannada (Native/Bilingual). Specialties: • Professional Services Leadership• Global Delivery & GDC Scaling• Enterprise Integration (webMethods)• API Management & Microservices• AI/GenAI Delivery Innovation• P&L & Margin Expansion• Customer Success & CSAT Excellence• Right‑shoring Strategy• Program/Portfolio Delivery• Leadership Development

Experience

1. Practice Leader

   IBM

   Jul 2024 — Present · Bengaluru, IN

   Practice leader - webMethods Integration APJ-ME-India (including GDC- Global Delivery Center)

Education

• RMIT University

  Master of Technology, Information Technology

  2001 — 2002

• Bangalore University

  Bachelor's degree, Mechanical Engineering Related Technologies/Technicians

Skills

• Customer Relationship Management (Crm)
• Service Delivery
• Global Delivery
• Pre-Sales
• Program Management
• Project Delivery
• Uml
• Cmmi
• Risk Management
• Team Management
• Project Governance
• Requirements Analysis
• Software Development Life Cycle (Sdlc)
• Offshoring
• Testing
• Business Development
• Global Client Management
• Resource Management
• Waterfall
• Eai
• Technical Direction
• Enterprise Architecture
• IT Strategy
• Relationship Management
• Management
• Program Delivery Management
• Software Project Management
• Crm
• Itil
• Team Leadership
• Sdlc
• Information Technology
• Project Management
• Solution Architecture
• Prince2
• Pmo
• Pmp
• Integration
• Project Planning
• IT Leadership