Vijay Johnson Andre

About Vijay Johnson Andre

Driving Innovation and Transformative Leadership in Technology As a seasoned…

Experience

1. Director, Service Integration & Performance

   Novartis

   Sep 2020 — Present

   SERVICE DELIVERY | PROJECT & PROGRAM MANAGEMENT •As a Service Delivery Director, working across all major ITIL phases beginning from Service Strategy, Service Design, Service Transition & Service Operations for numerous large-scale & /or mission-critical projects •Assisted management of P&L for outsourcing agreement & to overachieve KPIs about profitability without impacting other SLAs ensuring adherence to Information Security & Risk Management & ICE project methodology •Managed & drove all services through adopting & implementing ITIL processes & procedures STRATEGIC TECHNICAL OPERATIONS | ESCALATION MANAGEMENT •Cultivated highly regarded technology services organization that sustained a culture of respect, collective pride & individual & group professional development to balance continuous innovation with responsible risk-taking •Responsible for evaluating, designing & implementing technology-based systems to increase efficiency & productivity of IT operations, retain current & gain new customers, develop new business opportunities, to capture new revenue CLIENT MANAGEMENT •Worked cross-functionally with Key Business Stakeholders Application owners to define standard operating procedures to ensure 100% compliance as per guidelines,inclined towards networking & collaborating with internal stakeholders VENDOR MANAGEMENT •Performed Vendor On-Boarding, process flowchart & discussed detailed requirements •Handled the transition process, including technology resources, leveraging available skillsets for cost optimization PEOPLE MANAGEMENT •Led a team- 25 direct reports, including 15 internal & 10 external resources, responsible for effective team management, creating knowledge articles, team training & global interaction to drive process •Managed a team of 21 associates working in a 24x7 critical application support environment for Cisco

Skills

• Itil
• Oracle
• IT Service Management
• Sdlc
• Databases
• Software Project Management
• Management
• Oracle Forms
• Vendor Management
• Oracle Technologies
• Pl/Sql
• Requirements Gathering
• IT Strategy
• Software Development Life Cycle (Sdlc)
• Project Planning
• Service Management
• Requirements Analysis
• Program Management
• Project Management
• Pmp
• Oracle Reports
• Testing
• Team Management
• Pre-Sales
• Business Analysis
• Pmp®