Vijay Doraisamy
Head of Field Service Delivery @Fluent Cx
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WORK HISTORY
Head of Field Service Delivery @Fluent Cx
GB
EDUCATION
Bannari Amman Institute Of Technology - Bharathiyar University
Bachelor of Engineering (B.E.), Information Technology
SKILLS
ABOUT VIJAY DORAISAMY
A highly organised SF Solution Architect with proven business, technical & product experience in Salesforce field Service and Service cloud, Project Scoping, Estimates, Solution Design, Delivery and Solution Deployment.20+ years of Business analysis, Solution Consulting, Pre-Sales and Delivery Experience in Utility sector: Work and Asset Management, Field Operations, Customer Service and Contact Centre, Street Works, Developer Services, Contractor Payments, Mobile Field Force Management and Performance & Regulatory reporting.Key Highlights: Project Management and planning, Pre Sales Consulting, Agile Delivery, Solution Design, Requirement Discovery Techniques, Documentation Techniques, Facilitating meetings and Workshops, Solution Consulting, Estimation and Planning, Coaching and MentoringSalesforce Certified Agentforce SpecialistSalesforce Accredited Advanced Field Service ConsultantSalesforce Certified Field Service Lightning ConsultantSalesforce Data Cloud ConsultantSalesforce E&U Cloud ExpertSalesforce Certified Service Cloud ConsultantSalesforce Accredited Salesforce Maps ConsultantSalesforce Certified App Builder Salesforce Certified Experience Cloud ConsultantSalesforce Certified AdministratorI’m an achiever, Learner, Futuristic, Responsible and Restorer. These are my top 5 strengths.
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