Vijay Reddy
Seasoned Customer Experience Strategy and Execution Leader
- Role
- VP Care Operations at Altice Usa
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Vijay Reddy
C-Suite executive advising Fortune companies on BPM, Outsourcing, transformation & M&A…
Experience
VP Care Operations
Jul 2023 — Present · New York, NY, US
Education
Institute of Hotel Mgt, Hyderabad
Diploma in Hotel Mgt
1984 — 1986
Jawaharlal Nehru Technological University
MBA, Business, Management, Marketing, and Related Support Services
1992 — 1994
Skills
- Process Improvement
- Management
- Executive Management
- Operations Management
- Recruiting
- Call Centers
- Business Development
- Change Management
- Service Delivery
- Business Analysis
- Strategic Planning
- Offshoring
- Process Management
- Cross-Functional Team Leadership
- Call Center
- P&L Management
- Contact Centers
- Business Strategy
- Six Sigma
- Process Excellence
- Mis
- Employee Engagement
- Workforce Management
- Performance Management
- Crm
- Risk Management
- Team Management
- Bpo
- Resource Management
- Sla
- Program Management
- Business Process Improvement
- Business Transformation
- Customer Retention
- Training
- Customer Satisfaction
- Call Center Development
- Lead Generation
- Vendor Management
- Customer Experience
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