Vijaya Pratap Pothuganti
IIM-B Alumni | Strategic CSM | Enabling Business Value Through Technology | Certified SAFe®️6 Agilist | Ex-KPMG, Deloitte |
- Role
- Customer Success Manager at EY
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Vijaya Pratap Pothuganti
Strategic business leader with 19+ years of global experience spanning customer success, voice of the customer (VoC) strategy, knowledge management, consulting, program and portfolio management, and go-to-market strategy within Big Four and other professional services environments. Renowned for building and leading high-performing teams, driving operational excellence, and delivering innovative solutions for complex, cross-functional initiatives.In recent roles as Customer Success Manager for global accounts and Voice of the Customer Lead at EY, demonstrated advanced leadership in championing customer feedback for technology products and technology product marketing strategy—stewarding technology implementation, ensuring compliance and data integrity, and translating business needs into impactful, technology-enabled outcomes. Adept at leveraging AI and automation to enhance customer experience, drive operational efficiency, and deliver actionable insights. Skilled at engaging C-suite stakeholders, shaping strategic priorities, and enabling business transformation through knowledge activation and process improvement. Internationally experienced, passionate about harnessing emerging technologies and best practices to drive organizational growth and client success.
Experience
Customer Success Manager
Jul 2025 — Present · Bengaluru, IN
In his current role as a CSM. He is focused on driving client satisfaction through revenue influence and protection from the use of EY\'s Client Technology, product adoption, and long-term value realization across global accounts.
Education
Indian Institute of Management Bangalore
Executive General Management Program, Business, Management, Marketing, and Related Support Services
2018 — 2019
ICFAI University
BBA, Finance
2003 — 2006
Harvard University
Leadership Transitions, Business Administration and Management, General
Symbiosis Institute of Management Studies
PGDBA, Finance
2008 — 2010
Harvard University
Essentials of Leadership, Mentoring & Coaching, Business Administration and Management, General
Harvard University
Stepping Up To Management, Business Administration and Management, General
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