Vijayagopal Narayanan

About Vijayagopal Narayanan

Digital Quality Assurance Service Delivery – for various programs across Cloud Migration, Micro-services Implementation & Product implementation/upgrade. Consulting – Developing Product roadmaps, Developing & Implementing Digital Transformation Strategy and roadmaps. Product & Innovation Management – Driving Innovation, Developing product roadmaps informed by customer/stakeholder feedback, analytics and competitive analysis, Developing business models and Incubating new Service Offerings. Lead Agile Pods through Digital transformation programs. Adopted servant & situational leadership skills.Well versed in Frameworks, principles & practices of XP, SCRUM, DevOps, User Experience, Discovery & Framing, and Lean Six Sigma.

Experience

1. Intelligent Automation Support and Delivery Manager

   Johnson & Johnson

   Jun 2024 — Present · Raritan, NJ, US

   Responsible for the management of Intelligent Automation delivery activities that include automation discovery, analyze, design, build, test, deployment, and post launch automation support for IA Capabilities such as Robotic Process Automation (RPA), OCR and Process Orchestrations.Manage delivery teams (onsite/Offshore) ensuring alignment to schedule, budget, and scope requirements.Lead governance process to ensure automation quality by adhering to IA methodology, SDLC, Design & Code standards, security and compliance policies.Lead research and prototyping new IA Capabilities. and collaborate across business, technical teams to support key business programs & initiatives.Responsible for leading large scale (150+) automation run / support factory that includes Support cost & SLA alignment, incident/problem management, Root Cause analysis, bugfixes, and continuous improvements.Manage customer issues, and provide effective remediation in a timely manner, communicating out status, performance Metrics to customers at all levels of the organization for run/support.Responsible for managing Intelligent automation Platforms (RPA, Reporting Capabilities, Document Digitization, process orchestration, command center, AI etc.). Partner with engineering, to develop high level solution for platform features to enable automation product teams. This includes but is not limited to data, logic, APIs and integrations in a modular approach for scale up and reuse.Drive continuous improvement across platform and products through automation, measurements and standard processes, and mentor Platform Product Owners and Product PMs on platform consumption standard methodologies to ensure consistency across the platforms.Provide technical direction on design considerations, including performance, scalability, maintainability, and traceability.Improve operational efficiency by applying relevant tools.

Education

• PSG College of Technology

  ME, CIM

  1998 — 2000

• Bharathiar University

  BE, Mechanical Engg

  1994 — 1998

Skills

• Software Project Management
• Crm
• Cross-Functional Team Leadership
• Concourse
• IT Project & Program Management
• Regression Testing
• Vendor Management
• Microservices
• Test Planning
• Test Strategy
• Pre-Sales
• Jenkins
• Requirements Analysis
• Agile Methodologies
• Process Improvement
• Product Lifecycle Management
• Test Automation
• Project Management
• Web Services
• Sdlc
• Solution Architecture
• Chat-Bot
• Six Sigma
• Business Process
• Agile Project Management
• Product Management
• Ci-Cd
• Dialog Flow
• Consulting
• Testing
• Soa
• Spring Boot
• Quality Assurance
• Databases
• Google Cloud Platform