Vijaya M.

Salesforce Functional Consultant- at Tata Consultancy Services

Role: Salesforce Admin and Business Analyst at Tata Consultancy Services
Location: Mumbai, MH, IN
LinkedIn followers: 500 followers

Sales & Business DevelopmentView LinkedIn profile

About Vijaya M.

11 year IT experience including experience in banking finance and retail solutionsSpecialties- Expertise in stakeholders requirement gathering and grooming Jira Stories- Configured Agentforce specific bots and dynamic email templates- Hands on experience in CI/CD processes and tools like Bitbucket, Jenkins, RLM- Skilled in managing change control process, production backups, sandbox refreshes and continuously improve release processes-Also worked on SDLC lifecycle and mainframe development projects.

Experience

Salesforce Admin and Business Analyst
Tata Consultancy Services
Jan 2019 — Present · Mumbai, IN
Translating Business needs into technical requirements -Worked on Sales Cloud, Service Cloud and Enterprise Cloud- Worked on Data Migration activities like Data loader, Data Import Wizard- Created and Managed Profiles and Permission sets- Configured Einstein Bots and Omnichannel Live chats- Created report and dashboard for customers-Worked on Mulesoft integration-Migrated email functions from legacy system to Salesforce

Education

St. Francis Institute of Technology
Bachelor of Engineering (BE), Information Technology
2007 — 2010

Contact information

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Work email
•••••@tcs.com
Personal email
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Current company

Tata Consultancy Services

IT Services and IT Consulting · 726K employees · Founded 1968 · Mumbai, India

Tata Consultancy Services (TCS) is the technology partner of choice for industry leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence, and customer service. It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence. Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 55 countries and 202 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients – helping them emerge as perpetually adaptive enterprises. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today. TCS sponsors 14 of the world’s most prestigious marathons and endurance events, including the TCS New York City Marathon, TCS London Marathon and TCS Sydney Marathon with a focus on promoting health, sustainability, and community empowerment. Caution against fraudulent job offers: TCS doesn’t charge any fee throughout the recruitment process. Refer here: https://www.tcs.com/careers/india/recruitment-fraud-alert

tcs.com

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About Vijaya M.

Experience

Salesforce Admin and Business Analyst

Education

St. Francis Institute of Technology

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