Vijaya Kumar

About Vijaya Kumar

Looking for a challenging position as Management in a multi culture renowned organization…

Experience

1. Corporate Spa Manager Avadh Group of Spa

   Avadh Group

   Apr 2018 — Present · Surat, IN

   Ensuring the effective professional management of the daily operation of the Spa and Salon Department.To manage good staff/colleagues relationships within the department to assist with training and development to ensure ultimate guest care. Focuses on ensuring guest and employee satisfaction and achieving the operating budget. Demonstrates and reinforces excellent customer service to promote a positive customer orientation in the Spa and Salon and ensure efficient quality service. Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals. Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team. Recruit, selects, trains, develops and evaluates salon staff to assure that staff levels meet our needs. Solicits employee feedback, utilizing an open door policy and reviewing employee satisfaction results to identify and address employee problems or concerns. Enforces policies and procedures; keeps informed of employment laws and maintains complete personnel files for each employee. Maintains excellent communications, builds positive, fun working relationships with staff and promotes teamwork. Ensures employees understand expectations and parameters. Empowers employees to provide excellent customer service. Participates in an on-going employee recognition program. Handles guest problems and complaints. Monitors inventory levels to ensure adequate supplies are available to meet Spa and Salon needs. Manages expenses against budget and maintains continual awareness of expense. Effectively to manage payroll costs and ensure staff productivity can be attained. Maintain high degree of motivation and retention of current staff, and high standards of quality are maintained in the Spa and Salon.

Education

• University of Calicut

  Bachelor's Degree, Indian History

  1994 — 1997

• National Institute of Business Management ( NIMB ) MBA

  Bachelor's Degree, Tourism and Hospitality Management.

  2012 — 2014

Skills

• Swedish
• Tourism
• Pre-Opening
• Spa
• Hospitality
• Hiring
• Property Management Systems
• Guest Service Management
• Therapeutic Massage
• Restaurants
• Business Planning
• Operations Management
• Supervisory Management
• Hospitality Industry
• Training
• Customer Satisfaction
• Ayurveda
• Reflexology
• Aromatherapy
• Hotel Management
• Recruiting
• Food & Beverage
• Wellness
• Performance Management
• Employee Training
• Customer Service
• Budgets
• Spa Training
• Menu Development
• Leisure
• Budgeting&Cost Control
• Revenue Analysis
• Interpersonal Skill
• Conflict Resolution \ Problem Solving
• Micros
• Resorts
• Hotels
• Hospitality Management
• Leadership
• Front Office