Vijaya Kumar

About Vijaya Kumar

I’m an organized and goal-oriented professional with over 20 years of expertise in US retirement services operations, process improvement, risk management, and transition management within the industry. I excel in aligning with organizational vision, defining objectives, creating success roadmaps, and managing change within large teams. With 14+ years of people management experience in retirement services and quality control functions, I\'m an analytical problem-solver who anticipates issues and streamlines operations for improved efficiency.I have a proven track record in building strong relationships with clients and team members, delegating effectively, and motivating teams to achieve on-time project completion. I hold certifications as a Lean Six Sigma Green Belt for process improvement (DMAIC) and have passed the Lean Six Sigma Black Belt Written Examination (QAI Global Services).Specialties:• Leading and managing large teams• Implementing performance management practices and controls• Fostering quality and innovation• Exceptional program/project management skills• Proficient in Six Sigma and Lean tools and methodologies• Experienced in client handling and operations management• Strong background in operational controls, process development, quality systems, and training & development• Expertise in Defined Contribution, 401K, 403B, Plan Audit, ERISA Plan Reporting, NDT testing, 5500 Forms, US Retirement service, Plan management services, and Implementation Data leads• Risk management

Experience

1. Assistant Vice President

   Accenture

   Dec 2024 — Present · Pune, IN

   As a Senior Operations Leader, I drive end-to-end operational efficiency, build high-performing teams, and ensure seamless service delivery aligned with organizational goals. My focus is on process optimization, stakeholder management, and implementing strategies that enhance productivity, client satisfaction, and operational excellence.

Education

• Indian Institute of Management Ahmedabad

  Senior Management Program, Business Administration and Management, General

• Mangalore University

  Bachelor of Commerce (B.Com.), Taxation