Vijaya Bhaskar Telkar
Manager @ADP India
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WORK HISTORY
Manager @ADP India
Hyderābād, IN
EDUCATION
Vinayaka Mission's Research Foundation - University
Master of Computer Applications - MCA
ABOUT VIJAYA BHASKAR TELKAR
Strategic technology leader with 20 years of experience driving Salesforce, MuleSoft, and Genesys Cloud CX transformations for global enterprises. I bring a dual-domain expertise in CRM (Salesforce) and Contact Center (Genesys Cloud), enabling seamless customer engagement and enterprise-wide digital transformation.Certified in Salesforce (Admin, Developer, App Builder, AI Associate, Copado), PMP®, and Genesys Cloud (Implementation, Reporting & Analytics, Architect), I combine program management leadership with hands-on technical depth across cloud platforms, integrations, and AI-driven solutions.Core StrengthsSalesforce Platform: Service Cloud, Sales Cloud, Lightning Web Components, Flows, Copado DevOps, workflow automation.Genesys Cloud CX: IVR & voice solutions, customer-first callback, WEM, outbound dialer automation, large-scale enterprise migrations.Integrations: Salesforce–Genesys integration, MuleSoft APIs, omnichannel customer journeys, legacy-to-cloud migrations.Leadership: Leading cross-functional global teams, Agile/Scrum delivery, stakeholder engagement, and program governance.Innovation: AI & GenAI POCs for customer service automation, agent productivity, and proactive engagement.I am passionate about helping organizations unify CRM + Contact Center platforms to deliver personalized experiences, boost operational efficiency, and drive measurable business value.
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