Vijay Thokal

About Vijay Thokal

o Program Management and Transformation leader with 23 plus years of experience in…

Experience

1. Deputy General Manager - IT

   Jio

   Apr 2016 — Present · Navi Mumbai, IN

   o Managing SDLC life cycle of Customer Onboarding Application – using ML models and Digital Transformation techniques.o Handling Customer onboarding O2A applications (PoS - Point of Sale, Android apps, Provisioning, Activation and Mobile number portability) which supports for onboarding 0.4 Mn new customers and 4 Mn recharges per day.o Proactive Order Journey monitoring with the help with different tools for managing & maintaining the stringent KPI of Customer SIM Card activation within 15 mins after placing the order. o Digital transformation of customer onboarding from paper based to EKYC/DKYC based onboarding.(Aadhar based Know Your Customer).o Expert in applying Digital transformation and ML neural network model (CNN) to detect and prevent fraud, reduce dependency on human capital and increase revenue by reducing the customer activation time.o Proactive monitoring to maintain 100% application and service availability.Rewards & Recognition\'s:o Awarded & Recognized for outstanding contribution in Enterprise fixed line project implementation in Reliance Jio - 2018

Education

• Amravati University

  B.E.

• Shri Shivaji Arts, Commerce & Science, College, Akola.

  First Class

• Amravati University

  M.E.

Skills

• Vas
• Billing Systems
• Gsm
• Singl.eview
• Bss
• Provisioning
• Telecommunications
• Business Support System (Bss)
• Unix
• Service Delivery
• Requirements Analysis
• Business Analysis
• Pl/Sql
• Solution Architecture
• Management
• Revenue Assurance
• Telecommunications Billing
• Open Source Software
• Vendor Management
• Pre-Sales
• Value-Added Services (Vas)
• Team Management