Vijay Tergaonkar
Associate Manager at EY
- Role
- Associate Manager at Ey at EY
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Vijay Tergaonkar
Management professional with over 16 years of experience in Mobility,Customer/Client…
Experience
Associate Manager at Ey
Mar 2017 — Present · IN
Manage global tax service delivery to client and its assigneesCoordinate global compliance servicesCoordinate the assignment initiation of client expatriates including tax briefings of assigneesEscalation point for service issues and first point of contact for queries monitor for EMEA regionUpload e-invoices on client portal Global status reporting to clientsReviewing status of Tax briefing and Tax Compliance services performed for client company expatriatesStrategise and execute transition plans pertaining to new deals, and develop transition responses to requests for proposals (RFPs)Responsible for new business transitionsBuild process efficiencies and demonstrate process focusCoordinate with clients to discuss business needs, resource needs, issues & performanceConduct appraisals / reviews on monthly / quarterly / annual basisFacilitate problem solving and co-ordinationQuality monitoring and maintaining quality of 100%Manage a team of twenty professionals comprising Team Leads, Sr. associates and associatesFocus on key quality drivers for work assignmentsHandle team and process issues independentlyEnsure the work is done in accordance client KPI\'sNominate team members for rewards and recognitionTesting of quality tracking tool (for efficiency and accuracy) for the teamDocumenting all tasks, timelines, and resource requirements appropriatelyLead the smooth delivery of project outcomes through status tracking, issues & risk tracking, change control monitoring and reporting to project stakeholdersMonitor and report on engagement financials, ERPs, margins and resource leverage trends.
Skills
- Bpo
- Service Delivery
- Business Analysis
- Team Management
- Customer Service
- Training
- Sla
- Process Improvement
- Transition Management
- Vendor Management
- Operations Management
- Outsourcing
- Management
- Performance Management
- Crm
- Project Management
- Leadership
- Business Process Improvement
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