Vijay Singh

Customer Success Manager @Infotrellis

Noida, IN

Serve as the primary point of contact and internal client owner for assigned accounts. Manage and grow client relationships to drive expansion and renewals across all solutions and services. Drive digital transformation, data modernization, and enterprise intelligence initiatives aligned with clients\' business objectives. Provide strategic guidance and a consultative sales approach to align client needs with appropriate solutions. Engage with C-level executives, Directors and other decision makers becoming a trusted advisor and leading business conversations. Stay up-to-date with industry trends, product knowledge, and client-specific insights to deliver tailored solutions. Collaborate with internal sales teams, pre-sales architects, and commercial architects to position and close opportunities. Work closely with cross-functional teams to ensure scope of work and proposals are tracked and delivered on time. Prioritize accounts with the highest propensity to buy, defining ideal customer profiles, and using proactive communication via phone and email. Execute Marketing Qualified Leads (MQLs) with a defined Service Level Agreement (SLA) to maximize revenue. Research customer contracts and purchasing history using company\'s customer management systems and external sources to identify expansion opportunities. Manage the opportunity pipeline, providing accurate and timely updates to management on progress and outlook. Engage with supporting functional teams to resolve issues raised by customers related to their services. Utilize sales methodologies and tools to support the sales process and drive data-driven insights. Develop and implement opportunity plans, regularly engaging with stakeholders, and maintaining a pipeline of leads.

Delhi University

Bachelor's degree, Geography