Vijay Shankar Raj

About Vijay Shankar Raj

I lead strategic business operations and human capital management at PointCross Inc, where we\'re transforming nonclinical drug development through AI-powered regulatory data solutions. In my dual management role, I oversee operational planning and execution while building the organizational capabilities that enable scalable growth. My focus is on coordinating complex client implementations, managing cross-functional teams, developing talent strategies, and ensuring operational excellence—helping our clients reduce study report delivery timelines by 40-50% while maintaining full regulatory compliance.As a member of the management team, I\'m responsible for resource planning and allocation, project coordination across multiple client engagements, customer success oversight, and strategic workforce planning. I develop comprehensive implementation strategies, create operational frameworks (RACI matrices, project plans, success metrics), and ensure seamless coordination between technical teams, clients, and leadership. On the HR side, I\'ve designed recruitment strategies for specialized positions, built onboarding and training programs that reduce time-to-productivity by 30%, and established performance management systems that support both individual growth and business objectives.What I bring to the table is the ability to translate strategic vision into executable plans while building the teams to deliver them. Whether it\'s coordinating a 12-month client implementation, recruiting a Mandarin-speaking toxicologist, or designing a customer success framework that drives 90%+ retention, I focus on planning, coordination, and people management that enables our technical teams to excel.Let\'s Connect If You\'re:• Leading business operations or project management in technology or life sciences• Managing customer success and client implementation programs• Building talent strategies for specialized or technical teams• Interested in operational planning and cross-functional coordination• Exploring HR and organizational development in growing companies Open to conversations about operational management, team building, and driving excellence through people and process.

Experience

1. Director - Human Resource & Delivery Operations

   Pointcross Life Sciences

   Jul 2009 — Present · Bengaluru, IN

Education

• Bangalore University

  Bachelor of Business Management, Human Resource

  2000 — 2004