Vijay Shankar Kumar

About Vijay Shankar Kumar

Passionate Programmer, Software Developer, Competitive Programmer. Experienced…

Experience

1. Sde 1

   Amazon

   Sep 2022 — Present · Bengaluru, IN

   Engineered an innovative refund feature for Amazon, allowing unrecognized customers to seamlessly refund products using their credit card details. Leveraging technologies such as Vue.js, Java EE, gRPC, and AWS DynamoDB, this solution reduced customer support tickets by 15%.• Reduced complaint resolution time from 4 hours to 15 min by developing self-service refund tool for store associates, enhancing POS customer experience. Conducted user interviews to identify pain points and wrote business requirements, use-case specifications, and system design documents.• Increased in-store returns at Whole Foods (WFM) from 2% to 5%, resulting in $1.3M in additional transactions, by updating mobile tool (created UI/UX & launch plan) to enable softline returns.• Developed a serviceability engine that determines the lowest cost and ETA for given Air Carrier, destination ZIP Code and last mile partner, reducing last mile delivery costs by 7% through optimized partner selection.• Saved almost 5 manual hours per week by integrating feedback loop into Amazon Appstore’s app evaluation system and automated report publishing to Amazon S3 Service.