Vijay Patil
Aspiring DevOps Engineer | Hands-on with AWS, Linux, Git, CI/CD & Docker
- Role
- Desktop Support Engineer (Associate Services IT) at WNS
- Location
- Kolhapur, MH, IN
- LinkedIn followers
- 500 followers
About Vijay Patil
I am currently working as a Desktop Support Engineer with hands-on experience in end-user support, troubleshooting hardware and software issues, and managing Windows-based systems in a corporate IT environment.Alongside my support role, I am actively learning System Administration concepts such as Linux fundamentals, Active Directory basics, networking, and system monitoring. I am also an Aspiring DevOps Engineer, building skills in automation, CI/CD, containerization, and cloud technologies.I am passionate about IT operations, system reliability, and continuous learning. My goal is to grow into a System Administrator / DevOps role where I can contribute to building efficient, scalable, and reliable infrastructure. SkillsDocker | Jenkins | Git & GitHub | Kubernetes | CI/CDLinux | Terraform | AnsiblePrometheus & GrafanaAWS (Basics)Python (Basics)Desktop Support | Troubleshooting | Windows OS | IT OperationsOpen to opportunities in System Administration and DevOps. Let’s connect!
Experience
Desktop Support Engineer (Associate Services IT)
Dec 2025 — Present · Pune, IN
Providing Level 1 (L1) IT support to end users in a corporate environment.• Troubleshooting hardware, software, and basic network connectivity issues.• Installing, configuring, and supporting Windows OS and standard IT applications.• Handling user account tasks such as password resets and basic Active Directory support.• Supporting email clients (Microsoft Outlook) and resolving mail-related issues.• Diagnosing and resolving printer, scanner, and peripheral device issues.• Logging, tracking, and resolving incidents and service requests using Service Desk / Ticketing tools (e.g, ServiceNow, Freshservice, or internal ITSM tools).• Managing IT service requests and incidents while ensuring SLA compliance.• Assisting users with system updates, security policies, and basic data protection practices.• Coordinating with senior IT teams (L2/L3) for advanced issue resolution when required.
Education
Deccan Education Society
Bachelor of Computer Applications (BCA), Computer Software Engineering
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