Vijay Patel
IMMEDIATE JOINER | IT Help Desk Engineer at Amazon | Service Desk Support | Incident & Ticket Management | End-User Support | IT Operations
- Role
- Desktop Support Engineer at Amazon
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Vijay Patel
I am a dedicated IT Help Desk and Operations Support professional with experience in providing technical assistance, resolving incidents, and ensuring smooth day-to-day IT operations. I am currently working as an asset management executive, where I support end user support, assets tracking and PC setup, network configuration. I am skilled in troubleshooting, documentation, SLA management, and customer support, with a strong ability to remain calm under pressure and deliver fast, accurate solutions. I am passionate about technology and continuously learning new tools to improve system reliability and user experience.
Experience
Desktop Support Engineer
Sep 2020 — Present · Delhi, IN
I am an IT Helpdesk and Desktop Support professional with strong experience in troubleshooting, incident management, and end-user support. I have hands-on experience with ticketing systems, SLA-driven support, user communication, and problem resolution. I am comfortable working in fast-paced environments, diagnosing issues quickly, and ensuring minimal disruption to business operations.
Education
Chhatrapati Shahu Ji Maharaj University (CSJMU), Kanpur
Bachelor of Arts - BA, English Language and Literature/Letters
Chatrapati Sahuji Maharaj Kanpur University, Kanpur
Bachelor of Arts - BA, English Language and Literature/Letters
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