Vijay N

Sr Salesforce Developer @Blue Cross & Blue Shield of Rhode Island

Providence, RI, US

Provide CRM design best practices and continuous improvement of the underlying technology functions.• Provide extensive CRM assessment, process mapping, gap-analysis, and features mapping within the Sales, Service, Community cloud and Marketing CRM ecosystem.• Responsible for solution and technical-level oversight, strategy, and design of solutions on the Salesforce.com Sales, Service, and Community Cloud to meet enterprise business needs. • Involved in Technical design meetings and provide solutions for the complex requirements• Developing end to end functionality considering complex logic with the help of Lightning Components (Aura/LWC), Apex classes, Apex Triggers and Visual Force Pages involving scripting and JavaScript.• By using Apex and Visualforce will customize the pages as per the requirements.• Developed technical processes to integrate Salesforce with both internal and external applications, including Facets, EDR, ESB, web channel and legacy mainframe, via direct API integrations, IBM App Connect and using both SOAP and REST. • Implemented complex business logic using Apex, including apex classes, controllers, triggers, batch apex, scheduler apex, apex webservices.Integrated external apps using SOAP and REST API calls.• Provided complex SLA requirement solution to client.• Involved in very key Case management module design meetings and provide solutions to client.• Discussions with client’s/business user’s whey they need any technical support• For release, prepared implementation plan and prepared components for deployments.• Helping team technically when they got struck in requirements development phase.Environments: Salesforce.com CRM, Sales Cloud, Service Cloud, Community, Agile Accelerator, Facets, EDR, IBM App Connect, Force.com, Apex, Visualforce, JavaScript, LDS, Lighting, Email to Case, Web to Case, SLA Management, Live Agent, Knowledge Article, Web Services, SAOP API, REST API, Data Loader, Workbench

Osmania University

Bachelor of Science - BS, Mathematics

Osmania University

Master of Computer Applications - MCA, Computer Science