Vijay Kunjir

WORK HISTORY

EDUCATION

ABOUT VIJAY KUNJIR

Program Management for Digital Workplace while specialization in Unified Communication and Collaboration. Quality focused IT professional with 15+ years of experience in multi-Customer environment with Project management, Service delivery, Solution design, Transition and Support in the field of Unified Communication and Collaboration. Subject matter expert on Unified communication & Collaborations products. Cisco, Avaya, Microsoft Teams EV, Anywhere 365, Genesys, Amazon Connect, NICE CXone, Polycom Trios, Ribbon SBC, NICE, Verba, Verint Recording Solution and Cloud platforms. Overall understanding of Microsoft 365 Apps like SharePoint, Power BI, OneDrive, Yammer etc. Overall understanding of IT Infrastructure – Network, Servers, Desktop, Disaster recovery and Service Desk environment. Proven track record of interacting with the client’s business and IT teams to gather, define, clarify, and refine requirements. Define architecture and design for Unified Communications and Contact Center environment. Pre-sales pitch and solution design and implementation for UCC tracks with variant technologies like Cisco, Avaya, Microsoft Teams, Anywhere 365, Genesys, Amazon Connect, NICE CXone, Ribbon SBC, NICE, Verba, Verint Recording Solution and Cloud platform. Proficient in Assessment of new technologies and solutions in the field of Unified Communications and Contact Center environment. Implementation and migration of traditional setup to new environment/technologies like cloud platform. Working on RFP & RFIs for solutioning the customer requirements. Escalations and Vendor management handling skills Ensuring timely and high-quality service delivery and SLA compliance. Having skills of team management, team motivation & Client Relationship management.