Vijay Kumar Soni
Zonal Service Head : Carrier Midea | Havells India | Whirlpool | LG Electronics | Dish TV
- Role
- Regional Service Head (Agm Service) at Havells India Ltd
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Vijay Kumar Soni
I’m having an extensive “Customer Service Operation” experience of “Leading Consumer Durable & DTH Brands”. Dynamic and composed change agent, I am passionate about identifying and building routes to the market, through analysis and innovation. I am highly skilled in strategic products and services, offering development and in leading high- performing teams towards execution of impactful Service Deliverables & Revenue achievements. Proficient in monitoring cost effective service operations. Key Competencies-Franchise Management -Team Management -Revenue & AMC Generation -Network Development -Problem Solving Skills -Leadership & Management Key Achievements:+ Recipient of several honors & awards such as MD Appreciation Award, Best Branch award, Best DSM Award, Best Service Network Infrastructure Award, Outstanding Contribution Awards, Star Award & Constellation Award +Enhanced Branch ranking in Top Slots Pan India, by continuous KPI Drive & network corrections + Met & exceeded all service deliverables +Enhanced Revenue & AMC generation strategically +Achieved excellent Customer & Trade Satisfaction Please contact me to find out how I might contribute and add value to your organization.
Experience
Regional Service Head (Agm Service)
Sep 2018 — Present · Ahmedabad, IN
Handling Service Operations for Lloyd products ( AC,WM,LED,Deep Freezer ) as AGM Service. Leading service operations with focus on implementing policies & procedures to achieve utmost customer & trade satisfaction. Achieved Surat Branch ranking as Pan India No 1 every month, since April 19 onwords, enabled the Branch for securing Pan India Best Branch award for 2019
Education
Govt. Polytechnic College
Diploma in Elect Engg, Electrical Engg, A
1991 — 1993
Sikkim Manipal University ( SMU )
Master of Business Administration (M.B.A.), Marketing & HR, A
2006 — 2008
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