Vijay Kumar Madupuru

About Vijay Kumar Madupuru

Around 5+ years of experience in IT industry, currently working as L1 & L2 Application and Technical Support Engineer and Ready to work in 24/7 Rotational shifts and on call support in holidays.• Providing L2 Support and delivering the value-added services to the client. • Good working skills in Windows, SQL, LINUX, IIS, FTP and SFTP, ITIL Process.• Monitoring & resolving all the Priority 1/Priority 2/Priority 3/Priority 4 tickets.• Experienced in Client/Server and windows web-based Applications.• Excellent working knowledge in UNIX and Windows operating system.• Proficient in monitoring as well as managing various windows and Linux jobs.• Good understanding on Incident Management/Problem Management.• Have a good technical background in UNIX, Windows and SQL and is able to meet objectives in team related projects.• Ability to adopt in new Technologies and new tools.• Excellent communication, interpersonal skills, confidence and poised in interaction with individuals at all levels.• Handled different Application issues simultaneously.• Server Support, Monitoring, Performance Tunings, Production & Application Support• An effective team member with excellent interpersonal & problem-solving abilities, skills at handling multiple tasks and modules simultaneously.• Responsible for troubleshooting and resolving first level application related issues.• Giving training for the new resources about the application.• Good experience on ITIL process.• Good experience on IIS and FTP, SFTP, DNS, DHCP.• Good knowledge on application and infrastructure monitoring Tools.• Good experience on Service now ticketing tool.• Good experience to schedule the jobs by using Crontab and Task scheduler.• Good experience to follow up with other teams and addressing the issues based on the priority.• Good experience to write the SQL queries based on the business requirement.

Experience

1. Application Support Engineer

   Globestar Software Limited

   Oct 2020 — Present · Gurugram, IN

   My role is L1 & L2 Application support engineer.• Responsible for all the Windows and IIS Administration activities.• Responsible for managing the cloud services by using Nagios monitoring tool• Debugging of porting issue and report to business or customer care. Analyzing the issue and applying proper work around to get it resolved.• Performing all system health check and application health check by monitoring server logs, application logs and using TELNET for connectivity check between different systems.• Analyzing and escalating the issues with appropriate teams for urgent delay/outage resolution.• Interacting with onsite clients and onshore team.• Performing the various business object server related tasks.• Responsible for providing the support in all production related issue.• Troubleshooting the severe production issues and giving RCA for the issue.• Attending NOC calls for the production issues and resolving them without any business impact.

Education

• JNTU Anantapur

  Bachelor of Technology - BTech, Civil Engineering