Vijay Kumar
Experienced IT Consultant | Senior Technical Engineer | Specializing in ServiceNow, Generative AI, Cloud Applications, and Scalable System Architecture
- Role
- Senior Technical Engineer - Ui Ux at ServiceNow
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Vijay Kumar
Looking ahead, I am excited to continue pushing the boundaries of UI/UX design, with a…
Experience
Senior Technical Engineer - Ui Ux
Nov 2022 — Present · Seattle, WA, US
Lead and manage a high-performing team of support engineers, ensuring the effective resolution of user-reported issues and maintaining superior customer satisfaction through proactive troubleshooting and timely response- Oversee and drive Incident, Problem, and IT Change Management processes, ensuring seamless operations, minimizing downtime, and optimizing system performance- Proactively monitor and analyze application processes, identifying opportunities for enhancement, performing root cause analysis for bugs, and defining development requirements to elevate system functionality- Spearhead the development and integration of REST APIs, leading initiatives to ensure seamless integration with client websites, enhancing system efficiency and user experience- Lead the overall user experience strategy for cloud-based software platforms, optimizing features like Access Control Lists, Chat, Mobile, Search, Forms, Client Scripting, and Virtual Agent capabilities- Drive innovative solutions by leveraging expertise in Generative AI and Large Language Models (LLM), pushing the boundaries of AI technologies to improve system capabilities and meet customer needs- Demonstrate strong leadership in high-pressure situations, ensuring the team\'s ability to deliver under tight deadlines while maintaining exceptional service levels and customer satisfaction.
Education
SRM IST Chennai
Bachelor of Technology (B.Tech.), EEE
2007 — 2011
Skills
- Java Enterprise Edition
- Bmc Remedy
- Pspice
- Team Leadership
- Java
- Microsoft Office
- Service Now
- Javascript
- Jcl
- Jsp
- Splunk
- Core Java
- Electrical Engineering
- Matlab
- Tws
- Oracle
- Requirements Analysis
- Cloud Computing
- C
- Programming
- Python
- C++
- Business Analysis
- Pl/Sql
- Xml
- Data Structures
- Html
- J2ee Application Development
- Sql
- Linux
- Windows
- Data Analytics
- Db2
- Data Analysis
- Unix
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