Vijay Kumar
Front Office Manager @jüSTa Hotels & Resorts
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WORK HISTORY
Front Office Manager @jüSTa Hotels & Resorts
IN
Excited to share that I\'ve taken on the role of Front Office Manager at juSTa Cliffend Mashobra (Shimla) Leading the front office team to deliver exceptional guest experiences and drive operational excellence. Passionate about hospitality and people-centric service. Looking forward to connecting with industry professionals!#HospitalityLeadership #FrontOffice #juSTaCliffendMashobra
EDUCATION
Punjabi University, Patiala
Master's , Tourism and Travel Services Management
Manav Bharti University, Sultanpur, Solan
Bachelor of Arts - BA, Bechelor of Art
ABOUT VIJAY KUMAR
Supporting, training, and supervising front office staff.Ensuring that all customer-related tasks are handled accurately and on time to improve guests\' experience.Handling customer complaints and special requests.Scheduling staff shifts and managing other HR-related tasks.Maintaining an orderly appearance throughout the reception area.Monitoring stock and ordering office supplies, including stationery and information leaflets.Preparing monthly management reports on customer feedback, bookings, and cancellations.Managing the departmental budget.Updating files and records.Enforcing all cash-handling, checking, and credit procedures
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