Vijay K
IT Administrator & Project Lead | Google PM Certified | IT Operations | Technical Strategy | EdTech
- Role
- Information Technology Administrator- Team Lead at XYLEM LEARNING
- Location
- Kozhikode, KL, IN
- LinkedIn followers
- 500 followers
About Vijay K
an IT Administrator & Team Lead with 4+ years of experience managing IT infrastructure, leading cross-functional teams, and driving product and operational improvements in fast-growing EdTech environments. I specialize in system optimization, project execution, cloud tools, team management, and building scalable IT processes that enhance student success and business outcomes.I enjoy solving complex technical challenges, delivering seamless user experiences, and aligning IT initiatives with organizational goals. With hands-on experience in IT operations, project management, and stakeholder coordination, I bring a strong mix of leadership, technical expertise, and process thinking. Always learning, improving, and committed to delivering measurable impact.
Experience
Information Technology Administrator- Team Lead
Nov 2021 — Present
Information Technology Administrator – Team Lead (Nov 2021 – Present)Led a team of 26 members managing IT operations across multiple centres in Kerala. Implemented centralised IT processes that improved system uptime by 70% and reduced issue resolution time by 40%. Managed product operations and collaborated closely with development teams to resolve major application issues, significantly improving student experience. Coordinated multi-location expansion projects and ensured seamless infrastructure setup across centres, including networking, CCTV, systems, and servers. Managed and optimised SaaS platforms, LMS, CRM, ERP portals, and Voxbay communication systems, ensuring stable operations and cost efficiency. Acted as a key liaison between IT, CRM teams, ERP portal teams, Voxbay communication teams, and CX leadership, driving cross-department project execution, clear reporting, effective stakeholder communication, and timely issue resolution.
Education
Jawahar Navodaya Vidyalaya - JNV
High School Diploma
Jawahar Navodaya Vidyalaya - JNV
Higher National Diploma, Business/Commerce, General
Kannur University (KU)
Bachelor of Commerce - BCom, Accounting and Business/Management
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