Vijay Gupta

About Vijay Gupta

With over Ten years of experience as a restaurant manager, I possess a comprehensive understanding of financial and operational management within the quick-service restaurant industry. My expertise encompasses Profit & Loss (P&L) management, inventory control, and customer service, demonstrated through successful tenures at Shawarmer, Ola! Foods, and Lenexis FoodWorks Pvt Ltd. Furthermore, my FoSTaC Services food safety certification underscores my commitment to upholding the highest standards of hygiene and quality. I am eager to apply my skills and certifications to contribute to the success of your organization within the food and beverage sector.

Experience

1. Retail Store Manager

   Eternal

   May 2025 — Present · Mumbai, IN

   Key Responsibilities:*1.*Staff Management*: Supervise, train, and motivate sales staff to achieve sales targets and provide excellent customer service.2.*Customer Service*: Ensure high-quality customer service, resolve customer complaints, and improve customer satisfaction.3.*Sales Performance*: Achieve sales targets, analyze sales data, and implement strategies to drive sales growth.4.*Inventory Management*: Manage inventory levels, prevent stockouts, and minimize overstocking.5.*Store Operations*: Oversee daily store operations, including opening and closing procedures, store appearance, and security.6.*Visual Merchandising*: Ensure attractive store displays, merchandise presentation, and promotional displays.7.*Loss Prevention*: Implement measures to prevent shrinkage, theft, and damage to merchandise.8.*Budgeting and Cost Control*: Manage store expenses, prepare budgets, and control costs.9.*Reporting and Analysis*: Analyze sales data, customer feedback, and other metrics to inform business decisions.10.*Company Policies*: Ensure compliance with company policies, procedures, and standards.*Additional Responsibilities:*1. Conduct performance reviews and provide feedback to staff.2. Recruit, hire, and train new staff members.3. Develop and implement sales promotions, marketing campaigns, and in-store events.4. Build relationships with customers, suppliers, and other stakeholders.5. Stay up-to-date with industry trends, competitor activity, and market developments.*Skills and Qualities:*1. Strong leadership and management skills.2. Excellent communication and customer service skills.3. Analytical and problem-solving skills.4. Ability to work under pressure and manage stress.5. Strong organizational and time management skills.6. Ability to motivate and develop staff.

Education

• Yashwantrao Chavan Maharashtra Open University

  Bachelors in Hotel and Tourism Studies

• S.P.More Dnyanam Annam Foundation College of Hotel & Tourism Business Studies. S P More College of arts, Commerce & Science

  Bachelor's degree, Restaurant/Food Services Management

  2015

• Annam Gourmet

  Bachelor's Degree

Skills

• Event Management
• Bartending
• Food & Beverage
• Customer Service
• Hospitality Industry
• Catering
• Restaurant Management
• Hospitality Management
• Microsoft Office
• Management Trainee Barist
• Hotel Management
• Pre-Opening