Vijay Goyal

About Vijay Goyal

I have 3 years of experience in the BPO industry and Currently working as a Subject Matter Expert in Content Moderation. Specializing in video content for accounts and video queues. Proven strong knowledge of policies through fantastic quality assurance track record. Outstanding work ethic, and multitasking skills. Strong attention to detail, impeccable time management and utilization skills. I am very knowledgeable about client expectations and guidelines. Excellent ability to train newly joined teammates in their nesting period and coach them once they are on production. Talented at building and maintaining strong relationships with my subordinates, team leader, manager and other support & quality team. Quality driven leader, leveraging exceptional employee training and development capabilities. Supports corporate strategy by developing team and individual goals, objectives, operational standards and expectations for safety, quality and productivity. Skilled in both individual and team roles, with expertise in training and mentoring new staff on company objectives. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Strong organizational skills Seasoned in conflict resolution Sharp problem solver Adaptive team player Courteous demeanor Energetic work attitude. Skilled Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, providing customized solutions to build loyalty.

Experience

1. Subject Matter Expert

   TaskUs

   Nov 2021 — Present · Indore, IN

   As a Subject Matter Expert at TaskUs, I have had the privilege of being trusted by the team lead to capture ambiguous material to improve client satisfaction. In addition to summarizing new implementations and ensuring team alignment through emails, MOMs, and group-chats. I have also been tasked with training artificial intelligence and overseeing content management systems. My experience working autonomously from home while collaborating within a team of 10-25 personnel has allowed me to encourage the safety of users on social media platforms and eliminate harmful content behaviors. Through my work, I remain knowledgeable of constant change and policy updates to ensure work efficiency.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Education

• DAVV Indore

  Bachelor of Commerce - BCom, Computer application

  2019 — 2022