Vijay Goyal
Senior Manager-Qdigi Services Limited Ex Samsung, Godrej, LG, Blue Star ,Voltas
- Role
- Regional Service Manager at Qdigi
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Vijay Goyal
Rich Experience in the field of customer service operations in HVAC,Consumer Durable & …
Experience
Regional Service Manager
Nov 2020 — Present · Delhi, IN
Leading Skilled team of 12 person in service monitoring while ensuring adherence of KPI deliveries & TAT achievement• Product handled CE/HA/Solar project/Small Appliances/Fans/EV/IT/Mobile• InsurTech profile – QuessCare, Risk.Claim management,Tracking claim cost • Managing monthly call load of 30K• Oversee day to day service operation in the region, Implement & maintain service quality standards, protocols & procedures to ensure consistent service delivery with high level of customer satisfaction.• Foster a positive team environment, encouraging collaboration and continuous improvement• Work closely with senior management to develop & execute regional service strategies that align with company objectives• Key Task-Center profitability /ASP Management/Payment collection/Balance confirmation/Accessories sale/OW billing management/Spares parts sales New project initiative/Network expansion • Analyze financial performance metrics & implement strategies to optimize service revenue & reduce operational cost• Relationship building with Sales Partners, Vendors & Distributors in the business which help in bringing better business to the organization
Education
Jodhpur University
Customer Service Management
1997 — 2000
Skills
- Microsoft Excel
- Powerpoint
- Customer-Focused Service
- Microsoft Office
- Sales
- Team Leadership
- Research
- Customer Service
- Public Speaking
- Leadership
- Project Management
- Microsoft Word
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