Vijay George

Associate Director @LTIMindtree

Bengaluru, IN

Domain/Delivery experience of Infrastructure support service Delivery for portfolio of multiple accounts. and/or multiple engagements, large engagements 60 engineers in onsite-offshore model.• Leading a team of 48 engineers across Cloud, Database, and Infrastructure services, optimizing support and project execution.• Driving cloud transformation initiatives, assisting clients in migrating OnPrem environments to Azure/AWS Cloud-first solutions.• Excellent client management and stakeholder governance skills. • Excellent Team/people management skills infra and cloud L2+L3 Operations. • Establishing effective relationships with business & technology partners, program & project managers, and facilitating seamless communication and collaboration across teams.• Deep experience in service Delivery of database infrastructure and management of L1+L2+L3 Operations. • Exposure and experience in managing BAU operations of support project.• Ability to drive KPI/SLA metrics driven Managed service engagements,Fixed cost -24*7 operations,Fixed cost-Migrations/upgrades/Transformation Projects.• Conducting regular stakeholder governance calls /meetings #Weekly/Monthly/Quarterly.• Managing Risks/Issues without disrupting delivery.• Skill X Competency X team size X Shift coverage-optimization.• Managing high customer satisfaction Index.• People management skills –Managing High retention, driving high performance team culture, grooming talent to next level.• Guiding Projected Revenue and profitability to management.• Building New Business-Project effort Estimation skills, contributing to presales, Building case studies. • SOW/contract formation and reviews and delivery model solution proposals.• Continuing focus on skilling the team to next level• Performance KRAs #cross Skilling, Profitability, Profitability, Cost of Delivery, Automation, CSAT, Attrition, Referenceable customers.

SLB

Higher secondary school