Vijay Chinthala

Associate Customer Experience Manager @Zolo

Financial district, IN

Customer Delight — Delight and wow the customers through service and hospitality culture, managing low failure rates of services, handling customer escalations• Customer Acquisition and Conversion: Identify and source new sales opportunities through inbound lead follow-up, meet and convert customers daily through schedule visits and walk-ins, handle churn management of existing residents, drive referral programs, manage• hyperlocal marketing activities etc.• Property Operations: Supervision of property staff and their daily tasks•Team Management — handle a team of 7-8 people•Community Events: Organize community events at Zolo Properties• Data Recording and Analysis: Maintain customer data, analyze them and come up with insights to improve customer satisfaction, retention and acquisition • Cost management: for all properties in the cluster, to keep cost under guidelines• Compliance activities: in terms of keeping all records for the residents, staff and vendorsKPls • Maintaining a high Customer Satisfaction Score for all properties in the cluster• Meeting occupancy targets for all properties in the cluster e Cost management and control

Institute of Hotel Management (IHM)

Bsc

IHM Hyderabad

Bachelor's degree

Osmania University

Master of Business Administration - MBA