Vijay Chavan
SME | UCCE/ CUCM/ IPT/ GSIP/ AWS/ MS Teams/ WxCC Expert at MAERSK
- Role
- Sme at A.P. Moller - Maersk
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Vijay Chavan
Implementation of webexCC call flow, managing GSIP network for WebexCC customers, providing L3 support to WxCC customer. Working on Configuration of Cisco ICM Components, Cisco Call Manager, Cisco CVP, Cisco Voice Gateway, MS-SQL, and daily reporting (Health Checkup and Checklist). Agent Creation, Extension Creation, PQ creation, Reskilling, MOH, Queue music, Call type creation, etc. Working on issues like Agent Not able to login, Agents get logged out, Calls not landing, less call volume, CTI Toolkit showing offline, Agent are unable to login through CTI Toolkit, Calls on Overflow, Call Drop, Agent not able to login to Finesses, Finesses page not opening etc. Manage and work on technical escalation of trouble tickets in line with process providing Root Cause Analysis. Collect and analyze logs for fault detection and troubleshooting maintaining a proper SOP/KEDB for maintaining smooth workflow and educating junior engineers for continual improvement in process. Verint - Creating profile of agent, Add extensions into Data source, troubleshoot screen/Audio recording and monitoring issues, providing visibility and access rights to users and so on.
Experience
Sme
Dec 2023 — Present
Education
Dr. J. J. Magdum College of Engineering
Bachelor of Engineering (BE), Computer Systems Networking and Telecommunications
2011 — 2016
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