Vijay Balan

About Vijay Balan

A result-oriented professional offering nearly 21+ years of successful career with diverse roles distinguished by commended performance and proven results in Managing the Global On-Prem/Cloud Customer Onboarding, Lifecycle Management, Client/Customer Technical support operations (Global Support Operations at all levels includes Field & Remote Incident Management Ops, Service Delivery & Service Assurance)Managing & Driving Customer Cloud Onboarding, Adoption & Support - Trusted advisor who delivers consultativetechnical service to our customers and advances the effectiveness of the staff. Providing proactive risk identification andtechnical optimization is key to empowering our customer’s IT operations staff with the right knowledge at the righttime.Headed IT infra functions, to ensure end-to-end ownership of incidents and service requests; met deadlines and Turn-Around-Time without compromising quality norms & adhering to SLA; implemented short /long-term plans for achievement of objectives.Proficiency in driving overall IT operations inclusive of defining the IT roadmap, budgeting, technology evaluation,and execution of various projectsLed IT teams across multiple technology and functional areas; built, managed and delivered projects across multiple practices across diversified cultural locations; vast exposure in developing, maintaining, testing and releasing solutionsExpertise in defining scope, approach, engagement delivery, team structure, engagement estimates, solution proposal & risk plan for consulting services engagements Directed technology planning, strategy development, leadership and implementation, business and operational transformation execution, business solution delivery, and business development

Experience

1. Senior Manager, Customer Success

   Calix

   Sep 2025 — Present · Bengaluru, IN

   Excited to Begin a New Chapter! I’m thrilled to share that I’ve joined Calix as a Senior Manager, Customer Success. It’s an incredible opportunity to work with a passionate team, where technology and customer experience come together to shape the future of connectivity and success.With over 20 years of experience in IT Operations and Customer Success, I’m eager to contribute, learn, and grow while helping customers achieve their goals with confidence and clarity. Every challenge is an opportunity, and every connection is a chance to make a difference.A heartfelt thank you to everyone who has supported me on this journey. Looking forward to driving impact, fostering collaboration, and delivering value – because true success is built together.Here’s to new beginnings, bold goals, and making every customer interaction count! 🤝#CustomerSuccess #NewBeginnings #Leadership #Technology #TeamCalix #GrowthMindset

Education

• Kendriya Vidyalaya Bhopal

  SSC, Business/Commerce, General

  1998 — 1999

• Barkatullah University

  Bachelor’s Degree, Business/Commerce, General

  2001 — 2002

• Madurai Kamaraj University

  MCA, Computers.

  2006 — 2007

Skills

• Datacenter Virtualization
• Remote Desktop
• Service Delivery
• Service Desk
• Project Management
• Network Administration
• Management
• Networking
• Remote Infrastructure Management
• Field Service
• Transition Management
• Crm
• Itil
• Team Management
• Vendor Management
• Knowledge Management
• Service Desk Management
• Solution Architecture
• IT Operations
• Desktop Support Management
• Infrastructure
• Field Operations