Vijay
Compliance-First BPO Leader | Outsourcing Expert | Creditors, Debt Buyers, Collection Agency & Credit Union Support Partner | ISO 27001 | FDCPA-Aligned, Audit-Ready Delivery | Secure Back-Office & Servicing Operations
- Role
- Chief Executive Officer at Vyometek Llc
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Vijay
I help US, UK, and Australian businesses scale faster by outsourcing debt collection, customer service, and back-office operations to high-performance, compliance-driven teams in India.With 15+ years of experience in international BPO and debt collections, I specialize in building cost-efficient operations without compromising customer experience or regulatory standards.I currently lead Vyometek Services, supporting creditors, debt buyers, law firms, and service businesses with first-party and third-party collections, customer support, and backend processing.My teams are trained on FDCPA, CFPB, TCPA, FCA, ASIC guidelines, and consumer protection frameworks across the US, UK, and Australia.We operate with a compliance-first mindset backed by ISO 27001 information security practices and strict quality governance.Core services we support-Debt Collection (Consumer & Commercial | 1st & 3rd Party)-Customer Service (Voice, Email, Chat)-Back-Office & Admin Support-Accounts Receivable & Skip Tracing-Compliance Monitoring & QA-Scalable Dedicated TeamsIf you’re a US, UK, or Australian business exploring reliable outsourcing with measurable results, let’s connect and discuss a pilot engagement.
Experience
Chief Executive Officer
Aug 2025 — Present · Gurugram, IN
Built and scaled compliance-driven BPO operations supporting US, UK, and Australian clients across debt collection, customer service, and backend support.• Led delivery of consumer and commercial debt portfolios with improved recovery rates while maintaining strict FDCPA, FCA, and ASIC compliance.• Reduced client operational costs by up to 60% through offshore workforce optimization and process redesign.• Scaled teams from pilot batches to 20–60+ seat operations with defined SLAs and performance KPIs.• Implemented QA, call monitoring, and compliance reporting frameworks to improve customer satisfaction and audit readiness.• Partnered directly with creditors, debt buyers, law firms, and service providers as an extension of their internal operations.
Education
Kurukshetra University
Bachelor of Technology - BTech, Mechanical Engineering
Dynasty Int School
High School, Science
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