Vijai Balachandra

Practice Head - Emea and Apac, Enterprise Back-office @Tech Mahindra Business Process Services

London, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jul 2021 — Present

Practice Head - Emea and Apac, Enterprise Back-office @Tech Mahindra Business Process Services

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The B2B/B2C customer journey is built on zero touch operations in S2P,R2R, O2C and AfterMarket but the service provider market is disaggregated - TechM Nxt.Now takes an Experience-led view. That\'s Experience across Customer, Service, Physical, Tech, Data, Industry, Operations - delivered in Traditional, BPaaS and Hybrid Operations models, operationalised by our Stella Framework (and a strong Digital-Human workforce in 13 countries speaking 40+ languages)

SKILLS

Transition ManagementSix SigmaIT StrategyOutsourcingShared ServicesBusiness ProcessService DeliveryBusiness AnalysisLeadershipStrategyBusiness Process Re-EngineeringEngagement ManagementErpSolution ArchitectureHuman ResourcesManagementBusiness TransformationTransformational OutsourcingBusiness DevelopmentBpoGlobal DeliveryTelecommunicationsOffshoringProcess ConsultingBusiness Process ImprovementBusiness Process DesignItilPre-SalesCloud ComputingIT OutsourcingConsultingIT Service ManagementVendor Management

ABOUT VIJAI BALACHANDRA

Consultative sales and solution design leader with a track record of helping clients…

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Vijai Balachandra — Practice Head - Emea and Apac, Enterprise Back-office at Tech Mahindra Business Process Services in London, GB | Unifers